Our General Terms and Conditions of Sale conform to the provisions of Decree No. 94-490 of 15th June 1994 pursuant to Article 31 of Law No. 92-645 of 13th July 1992 establishing the conditions for conducting business activities relating to the organisation and sale of travel and holidays. In order to comply with legal provisions, we are reproducing Articles 95 to 103 of that Decree.
PIERRE & VACANCES CITY
Summer 2007
Winter 2006-7
Our general Terms and Conditions of Sale
Art. 96 - Prior to the conclusion of the contract and on the basis of a written document bearing its company name, address and an indication of its current administrative authorisation, the vendor must inform the consumer of the prices, dates and other aspects of the services provided in the travel or holiday such as:
1. destination, methods, characteristics and categories of transport used;
2. type of accommodation, location, standard of comfort and principal characteristics, type approval and tourist classification corresponding to the usages and regulations of the host country;
3. meals provided ;
4. description of the itinerary in the case of a tour;
5. administrative and health formalities to be carried out, particularly in relation to crossing borders as well as timings;
6. visits, excursions and other services included in the package or available at an additional cost;
7. the maximum or minimum size of the group enabling the journey or holiday to go ahead and, if the journey or holiday is subject to a minimum number of participants, the latest date for informing the consumer if the journey or holiday is to be cancelled; that date may not be less than 21 days before departure;
8. the amount or percentage of the price to be paid by way of deposit on conclusion of the contract and the timetable for paying the balance;
9. the price review procedures as provided in the contract pursuant to Article 100 of this Decree;
10. cancellation conditions of a contractual nature;
11. cancellation conditions specified in Articles 101, 102 and 103;
12. details of the risks covered and amount of cover taken out under the insurance policy covering the consequences of the travel agent’s professional liability and the public liability of non-profit-making associations and organisations and local tourist organisations;
13. information on taking out an optional insurance policy covering the consequences of certain circumstances of cancellation or an insurance policy covering certain specific risks, in particular the cost of repatriation in the event of an accident or illness.
Art. 97 - Prior information given to the consumer shall be binding on the vendor unless within it the vendor expressly reserves the right to change certain elements. In such case the vendor must clearly indicate how that change takes place and which elements it affects.
In any event, changes made to such prior information must be given to the consumer in writing before the contract is concluded.
Art. 98 - The contract concluded between the vendor and the purchaser must be in writing, produced in duplicate, one copy of which is to be given to the purchaser, and signed by both parties. It must contain the following clauses:
1. the name and address of the vendor, its guarantor and insurance company as well as the name and address of the organiser;
2. the destination or destinations of the journey and, in the event of a split holiday, the various periods and their dates;
3. the types, characteristics and categories of transport used, departure and return dates, times and venues;
4. type of accommodation, location, standard of comfort and principal characteristics, tourist classification in accordance with the usages and regulations of the host country;
5. number of meals provided;
6. itinerary in the case of a tour;
7. visits, excursions and other services included in the total price of the travel or holiday;
8. the total price of the invoiced services and an indication of any review of that invoicing in accordance with the provisions of Article 100 below;
9. an indication, if appropriate, of any fees or charges relating to certain services such as landing, boarding or disembarkation charges in ports and airports, tourist taxes if these are not included in the price of the service(s) supplied;
10. the timetable and method of paying the price; in any event the last payment made by the purchaser may not be less than 30% of the price of the travel or holiday and must be paid on delivery of the documents enabling the travel or holiday to be undertaken;
11. any particular conditions requested by the purchaser and accepted by the vendor;
12. the procedures by which the purchaser may make a claim on the vendor for non-performance or poor performance of the contract, which claim must be sent as quickly as possible, by registered letter with acknowledgement of receipt, to the vendor and possibly reported in writing to the organiser of the travel and the provider of the services concerned;
13. the last date for informing the purchaser of the cancellation of the travel or holiday by the vendor where the travel or holiday is dependent on a minimum number of participants, in accordance with the provisions of para. 7 of Article 96 above;
14. cancellation conditions of a contractual nature;
15. cancellation conditions provided in Articles 101, 102 and 103 below;
16. details about the risks covered and the amount of cover of the insurance policy covering the consequences of the vendor’s professional liability;
17. information about the insurance policy taken out by the purchaser covering the consequences of certain circumstances of cancellation (policy number and name of insurance company) as well as the assistance policy covering certain particular risks, in particular the cost of repatriation in the event of an accident or sickness; in such case, the vendor must give the purchaser a document specifying at least the risks covered and those excluded;
18. the final date for informing the vendor in the event of the purchaser transferring the contract;
19. a written undertaking to provide the purchaser with the following information at least ten days before the scheduled departure date:
the name, address and telephone number of the vendor’s local representative or, failing that, the names, addresses and telephone numbers of local organisations able to help the consumer in the event of difficulty or, failing that, a call number to contact the vendor in an emergency;
for minors travelling and holidaying abroad, a telephone number and address for making direct contact with the child or the responsible person at the holiday venue.
Art. 99 – The purchaser may transfer his contract to a transferee who fulfils the same conditions as himself in respect of taking the travel or holiday as long as the contract has not yet come into force.
Unless there is a stipulation more favourable to the transferor, the latter must inform the vendor of his decision by registered letter with acknowledgement of receipt at least seven days before the start of travel. In the case of a cruise, that time limit is increased to two weeks.
Under no circumstances shall such transfer be subject to the vendor’s prior authorisation.
Art. 100 – If the contract contains the express possibility of a price review, within the limits provided in Article 19 of the above mentioned Law of 13th July 1992, it must state the exact method of calculation of upward and downward price variations, and in particular the amount of transport expenses and related taxes, the currency or currencies which may have an impact on the price of the travel or holiday, the portion of the price to which the variation applies and the exchange rate of the currency or currencies used as a reference when establishing the price appearing in the contract.
Art. 101 – If the vendor is compelled to change any of the essential aspects of the contract such as a significant price increase, before the purchaser departs, the purchaser may, without prejudice to claiming reparation for any loss suffered, and after having been informed by the vendor by registered letter with acknowledgement of receipt:
either cancel his contract and secure an immediate refund of any monies paid, without penalty;
or accept the change or replacement travel offered by the vendor; an endorsement to the contract specifying those changes shall then be signed by the parties; any price reduction shall be deducted from any monies still payable by the purchaser and if the payment already made by the latter exceeds the price of the amended service, any over-payment must be refunded to him before his date of departure.
Art. 102 – In the circumstance provided in Article 21 of the above mentioned Law of 13th July 1992, if the vendor cancels the travel or holiday before the purchaser departs, he must inform the purchaser by registered letter with acknowledgement of receipt; without prejudice to claiming reparation for any loss suffered, the purchaser shall receive an immediate refund of any monies paid from the vendor without penalty; in such case, the purchaser shall receive compensation of at least the penalty he would have incurred if he had made the cancellation on that date.
The provisions of this article shall not impede the conclusion of an amicable agreement whereby the purchaser accepts a replacement journey or holiday offered by the vendor.
Art. 103 – If, after the purchaser’s departure, the vendor is unable to provide a preponderant part of the services provided in the contract, representing a not insignificant percentage of the price paid by the purchaser, the vendor must immediately take the following action without prejudice to any claim for reparation of any loss suffered:
either offer services to replace the initial services, bearing any additional cost and, if the services accepted by the purchaser are of inferior quality, the vendor must refund the price difference as soon as he returns;
or, if he cannot offer any replacement service or if they are rejected by the purchaser on valid grounds, provide the purchaser, at no additional cost, travel tickets so that he can return to the point of departure or to another venue accepted by both parties under conditions deemed to be equivalent.
| Back |
Specific Sales Conditions PIERRE & VACANCES-CITY - SUMMER 2007
1 - REGISTRATION AND RESERVATION
All registrations must be accompanied by a payment that includes:
- An administration fee of €15 per reservation for any stay of 5 nights or more (€7 per reservation for all stays less than 7 nights);
- A deposit corresponding to:
25% of the total cost of your accommodation and any additional services inclusive or not (leisure activities, children’s clubs, etc.);
100% of the insurance premium, if you want the insurance.
100% of possible transport services (flights, transfers, car rental, railway and sea transport),
For packages (flight + accommodation)
All registrations must be accompanied by a payment that includes:
- administration fees of €15 per reservation;
- a deposit corresponding to:
25% of the total cost of your accommodation and any additional services inclusive or not (leisure activities, children’s clubs, etc.);
100% of the insurance premium, if you want the insurance.
From the date of payment of fees and advances up to the 31st day or the 15th day inclusive preceding your stay, you will benefit from a premium facility. In the event of using it, the sum of advances paid will be returned to you, the fees of a cost of 15€ or 7€, depending on the length of stay, will remain the property of Pierre & Vacances. The total amount of insurance is payable upon reservation and cannot be reimbursed.
The entirety of the cost of your rental and any extra services is due either 30 days before the beginning of your stay in a tourist residence or 14 days before the beginning of your stay in a hotel or hotel apartment, or in any event immediately for any last minute reservations. The full payment of the price is a condition for Pierre & Vacances to send your trip folder (including your rental contract or voucher, site description, airline tickets, etc…)
If you have not settled the account within the specified timeframe and you have not used your premium facility, Pierre & Vacances reserves the possibility to consider the sale as definitive from either the 30th day or the 14th day before your stay depending on your reservation and may apply the cancellation conditions drawn up for this event and defined hereafter as a consequence. Your commitment therefore become final on payment of the balance before the 30th or 14th day of your stay or, in the event of non-payment of the balance and no use of the premium facility on your behalf, from the 30th or 14th day preceding your stay. Pierre & Vacances commitment becomes final before the 30th or 14th day preceding your stay, from the sending of your reservation confirmation.
Payments can be made by cheque (bank issued, holiday, gift voucher under certain conditions to be verified with the vendor) by transfer to IBAN FR76 3000 7000 1100 0211 0640 664, or by bank card (Visa, Eurocard/Mastercard, American express, Diners)
For any reservation less than 15 days before the start of the stay, payment is only possible by credit card.
For any payments made by deposit (25% already paid), you are invited to pay the remaining 75% by cheque or by credcit card at least 30 days prior to the debut of your holidays.
CLICK HERE to visit our secure payment site.
Payments by cheque can be sent to the following address: PIERRE & VACANCES – Gestion des Ventes, BP 291 75921 PARIS Cedex 19. (Please stipulate your reservation number and email address on the back of the cheque)
All our products are open for sale under the conditions of availability.
2 - PRICE
Accommodation
Our prices include all taxes and include the rental itself and service charges (water, electricity and heating), but does not include administration fees, to be paid upon reservation, tourist tax, to be paid at the site, surplus for animals, and optional insurance premiums.
Please note that the rental accommodation is intended to be used by a specific number of people and must not accommodate a number in excess of this.
Package (flight + accommodation)
Our prices are valid in accordance with available seats in scheduled flights (the departure date determines the price); all taxes are included in the price (except for specific taxes such as airport and security tax and passenger charges), they include scheduled flights from Paris, the rental, service charges (water, electricity and heating) but do not include administration fees and tourist tax, transfer, optional additional services, animal surpluses, and insurance premiums.
Transport
Our prices are valid in accordance with available seats depending on the type of transport (the departure date determines the price); all taxes are included in the price (except for specific taxes such as airport and security tax), and include transport but do not include transfer costs, passenger charges, administration fees and insurance premiums.
Specific rates can be offered to you in accordance with conditions and availability at the time of reservation and in accordance with the economic conditions during that period. These economic conditions may vary in comparison to those that apply at the time of publishing in the following way:
- the rates themselves may vary (price of fuel, prices invoiced),
- price changes invoiced by Pierre & Vacances in case of additional commitments during the season due to exhaustion of initial stocks offered before your registration.
Optional service provisions
Our accommodation rates do not include the optional additional services as offered in the catalogue, on our Web site or on the premises.
Discounts
- The discounts stated in the catalogue are only applicable for the accommodation and therefore do not apply to any other services (sports and leisure, etc.).
3 - TOURIST TAX
The tourist tax, collected on behalf of the local authority, is not included in our prices. At around €1 per person and per day, this is payable on premises.
4 – CHANGES TO / CANCELLATION OF BOOKING BY THE GUEST
Modifications
1 - Accommodation
We will make every possible effort to assist with any requests for changes to the date, the type of apartment or site of your visit subject to availability. If the total of your reservation (excluding the optional service) after any change is less than the amount of the reservation prior to the change, we will charge a €10 modification fee.
Nevertheless, for any stay less than or equal to three nights, we will do our best to accept your change of date, type of accommodation or holiday site requests within availability limits, and these modifications will be able to be carried out without additional costs.
2 - Package (flight + accommodation)
Modification of one-way and/or return dates is either impossible or will be subject to variable surcharges payable by the passenger depending on the date and on the conditions mentioned when the reservation was made.
3 - Transport
Whatever the means of transport and the date, the modification of one-way and/or return dates is either impossible or will be subject to variable surcharges payable by the passenger depending on the date and on the conditions mentioned when the reservation was made.
4 – Optional services
We will make every possible effort to assist with any requests for changes to your optional services, which are subject to availability. If the total of your optional services after any change is less than the amount of the optional services prior to the change, we will charge a €10 modification fee.
Nevertheless, for any stay in an inferior type of hotel or equal to three nights, we will do our best to accept your modification date requests within availability limits, and these modifications will be able to be carried out without additional costs.
Cancellation
In the event of cancellation you must inform us in writing, where the date it is received will determine the cancellation date
1 - Accommodation
A - Stay in an apartment
If you notify us at least 30 days preceding your stay, we will retain the €15 or €7 (depending on the length of your stay) administration fee as paid.
If you notify us within 30 days of your stay, we will retain the €15 or €7 (depending on the length of your stay) administration fee as paid, plus the following penalties according to the length of your stay:
Cancelling 30 to15 days before your arrival: 25%*
Cancelling 14 to 8 days before your arrival: 50%*
Cancelling 7 days or less before your arrival: 75%*
* of the total cost of accommodation.
B - Stay in hotel or apartment hotel
For any stay less than or equal to three nights, and whose cancellation is made before 4pm of the date of arrival only the insurance premiums will be retained.
For any stay of more than three nights, if you do not notify us at least 30 days before your stay and before 4pm of the date of your arrival, we will retain the insurance premiums plus the following penalties in accordance with the length of your stay:
Between 4 to 6 nights: payment of one night,
7 nights and over payment of two nights,
For a half board and full board stay:
Compensation will be equal to that mentioned above.
2 - Package (flight + accommodation)
If you notify us at least 30 days before your stay, we will apply a €15 administration fee and the insurance premiums paid (if applicable), plus a flight cancellation fee of €90 per return ticket.
If you notify us within 30 days of your stay, we will apply a €15 administration fee and the insurance premiums paid (if applicable) to which the following compensation will be added in accordance with the length of your stay:
Cancelling 30 to15 days before your arrival: 25%*
Cancelling 14 to 8 days before your arrival: 50%*
Cancelling 7 days or less before your arrival: 75%*
* of the total cost of the package (flight + accommodation).
3 - Transport
Whatever the means of transport, cancellation by the client carries variable fees depending on the date and on the conditions mentioned when the reservation was made.
4 - Optional Services
For any cancellation of invoiced services (organized activities, catering…) within 30 days of your stay, we apply a €10 cancellation fee per service cancelled.
Failure to arrive at the site
If you fail to arrive at the site of your stay, we will retain the €15 or €7 administration fee as paid (depending on the residence selected and the length of your stay), and the amount of any insurance premiums paid in addition to the following compensations:
1 - Accommodation
A - Stay in an apartment
100% of the total amount of the accommodation.
B - Stay in hotel or apartment hotel
For a single stay:
Between 1 and 3 nights: payment of one night,
Between 4 and 6 nights: payment of two nights,
7 nights and over payment of three nights,
For a half board and full board stay:
Compensation will be equal to that mentioned above.
2 - Package (flight + accommodation) and transport
100% of the total amount of the package or transport.
2 – Optional service provisions
No reimbursements can be made if you do not use the additional services reserved and billed during your stay, unless there are special circumstances – illness, accident, etc. – in which case we will need to see the supporting proof.
We recommend that you take out the insurance cover provided by Elvia Assurances Voyages (see Article 16 - Insurance). The insurance premium must be paid in full at the time of reservation and cannot be reimbursed.
5 - TRANSPORT
- Times / delays: you will always be informed about times, routes and types of transport subject to last minute modification. Pierre & Vacances is not liable for any outside events or emergency situations that may affect the density of traffic or its congestion. We also advise you not to have important commitments the day before your departure or the day after your return.
- Duration of the trip: If, due to the duration of trips, the first and/or last day is shortened, there will be no refund.
6 - ARRIVAL AND DEPARTURE
The keys are available for collection as of 17:00 on the day* of your arrival. The keys must be returned before 10:00 on the day* of your departure. For short stays, the keys are available as of 14:00 on the day of arrival; these must be returned before 12:00 on the day of your departure.
* Saturday in most cases.
If as a result of a major impediment you cannot arrive on time, you must inform the hotel in order to obtain, in some cases, the access codes. Arrangements will then be made directly with you to enable you to obtain the keys to your apartment on arrival.
7 - Refundable Deposit
A refundable deposit of €200 per apartment will be required upon arrival. This will be returned to you at the end of your stay following payment for any additional services use on site (telephone, car parking, etc.) and after deduction of any compensation for any damage caused and for any services that have not been paid.
.
8 ANIMALS
Domestic animals are accepted (an anti-rabies certificate must be presented) in our places of accommodation except for those located in Italy. The following surplus should be paid at the site:
For a stay of 7 or more nights: €47 per animal per stay
For a stay of less than 7 nights, €7 per animal per night
For a stay in a hotel, €10 per animal per night
In the Antilles:
For a stay of 7 or more nights: €47 per animal per stay
For a stay of less than 7 nights, €7 per animal per night
9 - INTERNAL POLICIES
To make your time with us as pleasant as possible, the internal policies are displayed in each apartment; we would ask that you read and comply with these. There are a certain number of precautions that you can take to help prevent distress: close your windows before leaving the apartment and lock the door using the key.
Please note that PIERRE & VACANCES will not accept any liability for any personnel items left inside the room after your departure.
10 PROCEDURES IN CASE OF TRANSPORT OR A STAY ABROAD
For these trips that include transport, we recommend that you verify the validity of your ID documents or passports for each person travelling (adults/children/babies), your insurance, as well as, for trips abroad, the exchange regulation and any possible vaccines. We are not responsible for people that do not comply with the regulations specified in the brochure or the journey book.
Underage children not travelling with parents: to travel abroad, underage children must have a signed authorisation by their parents to leave the country.
- Foreign citizens or ticket holders: you have to be informed at each country’s consulate for possible visas. Occupation of the accommodation will be subject to the flight times of the airports near our places of accommodation.
11 - INTERRUPTION OF TRIP
An early departure will not be subject to refund. However, having contracted an Elvia Assurances Voyages insurance may, depending on the cause of departure, allow you to benefit from a variable credit* at your travel agency valid for one year from the date of your departure and on the condition of having fully released the apartment or room.
* valid only for one Pierre & Vacances stay (accommodation only).
Very important: the guarantee is gained only if you have the express agreement of Elvia Assurances Voyages before your departure, and after having presented proof to justify the reason for your early departure to the person responsible of the site.
12 - POSSIBLE MODIFICATION OF OUR PROGRAMMES
If circumstances oblige us, and only in case of force majeure, we may have to partially or totally modify our programs (total or partial closing of a site, of a common facility such as a swimming pool, restaurant...). In the case of a stay that includes transport, you will be informed of the times and routes, the types of trains, plane or boat subject to last minute modification. Delays are sometimes inevitable (airport congestion, increase of air or rail traffic, strikes, bad weather conditions, etc.) and you will be informed at the first possible notice.
13 - AFTER SALES
Our teams on site are at your disposal during your stay to respond to any issues you may have and to help resolve them to ensure that you make the most of your stay. Please contact them for any requests.
Any complaints, after your stay, should be sent via registered delivery letter with acknowledgement of receipt to the following address:
Pierre & Vacances - Service Relations Clientèle - 11, rue de Cambrai - 75947 Paris Cedex 19
within a 2-month period after the end of your stay, so that we may be able to answer it as soon as possible. We wish to draw your attention on the fact that the longer you take to send us your claims, the more risk there will be that we find difficulties in settling your claim to your best interest. We thank you in advance for specifying, in your letter, the name of the person that made the reservation, the reservation number, the sites and dates of your stay as well as the type of apartment or room reserved, in order to make it easier for us to settle your claim. So that we may be able to settle your claim as soon as possible, we would also appreciate it if you could attach to your letter any supporting proof that you may have such as: proof issued by the site or personal documents (proof of non-consumption of services, proof of early departure, a hospital certificate...).
14 - PIERRE & VACANCES CATALOGUE
Registration in one of our stays implies the acceptance of our specific sales terms and conditions. In page 123 of this catalogue, you will find a general description of our apartments and three examples of layouts to help you. Taking into account the variety of the Pierre & Vacances range, there are certain differences in the configuration and decoration of certain apartments. For more information please ask your travel agency. Furthermore, we remind you that any possible request regarding a specific apartment facing a direction or its situation is an additional service and does not constitute a contractual guarantee. All information regarding sport and leisure activities in the resorts as well as their surroundings are submitted to us by the Tourist Offices and are provided as an example. We are not liable for one of them not existing any more at the time of your stay. Please contact the respective offices directly for any additional information regarding life in those resorts. As our catalogue is printed a long time in advance, ask your travel agency about the opening dates, sports equipment (kind and quantity), activities or services offered by the site and that have incited you to choose that one. Furthermore, we are not liable for works carried out by individuals or public authorities and that may be an inconvenience to our clients in the resorts or sites.
15 - LIABILITY
We wish to inform you the fact that the rental of a dwelling for tourism is not included in the hotel manager’s liability. Accordingly, Pierre & Vacances would only be liable in the case of loss, theft or damage of personal effects in the dwellings, both in the apartments and in the car parks or common premises (ski, depot, bicycle depot, etc.).
16 - INSURANCE
We have contracted contract no. 303.225 at Elvia Assurances Voyages for you. This insurance comes into effect the day you make your reservation at Pierre & Vacances or the day after you pay your premium at midday in case you contract the insurance after you make your reservation. It must be contracted before the beginning of cancellation fees.
Important: Those whose legal or fiscal address is in the European Union or in Switzerland are insured under this contract.
17 - Please note that, in order to improve the quality of our service to our customers, telephone calls with our staff may be recorded.
PIERRE & VACANCES MAEVA DISTRIBUTION,
Société Anonyme with a share capital of €1,488,855,
whose head office is located in Artois, Espace Pont de Flandre - 11, rue de Cambrai 75947 Paris Cedex 19, enrolled in the Paris Trade and Companies Register under the number 314 283 326,
Travel agency licence number LI 075 95 0182
Financial Guarantee: B.E.S.V.
Professional civil liability: AXA
| Retour en haut de page |
Particular terms and conditions of sale PIERRE & VACANCES- CITY - WINTER
1 - REGISTRATION AND BOOKING
Every registration must be accompanied by a payment including:
an administration charge of €25 per booking for any stay of 7 nights or more (€7 per booking for any stay of less than 7 nights);
a deposit corresponding to:
25% of the overall price of your booking and any additional services, whether included or not, in particular meals, children’s clubs, sporting activities, etc.,
100% of the value of insurance premiums if you want to take out the insurance.
From the date of payment of the administration charge and deposit up to and including the 31st day prior to your holiday, you have a right of cancellation. If you exercise it, the deposit paid will be refunded to you according to the length of your holiday but the above mentioned administration charge will be retained by Pierre & Vacances. The full cost of insurance is payable on booking and is not refundable.
The whole of the price of your booking plus any additional services is payable 30 days before the start of your holiday or immediately in the case of a last minute booking. If you have not paid the balance within the time limit given and have not exercised your right of cancellation, Pierre & Vacances reserves the right to consider the sale as final from the 30th day prior to your holiday and consequently to apply the cancellation conditions provided to that end and specified below. Your undertaking therefore becomes final on payment of the balance before the 30th day prior to your holiday or, if you do not pay the balance and do not exercise your right of cancellation, from the 30th day prior to your holiday. Pierre & Vacances’ undertaking becomes final before the 30th day prior to your holiday, on confirmation of your request by sending a booking confirmation note.
NB: payments in respect of French customers based in France can be made by credit card directly on line or by cheque or holiday voucher.
Payments should be sent to the following address : PIERRE & VACANCES – Gestion des Ventes,
BP 291 - 75921 PARIS Cedex 19.
Payments from foreigners based outside France can only be made by credit card directly on line.
2 - PRICES
Accommodation
Our prices include all taxes and include the provision of the accommodation, including charges (water, electricity, heating) but excluding administration charges, payable on booking, tourist tax, payable on site, pet supplements and optional insurance premiums.
We would remind you that accommodation provided for a specific number of occupants on booking may not be occupied by a larger number of people.
Optional services
Our accommodation rates do not include the additional optional services offered on our website, in our catalogue or on site.
Reduction
- The reductions offered on our website are only applicable to accommodation and therefore all other services (meals, sport and leisure activities, etc.) are excluded.
3 - TOURIST TAX
Tourist tax, collected on behalf of the local authorities, is not included in our prices. It is approximately € 1 per person per day and should be paid on site.
4 - ALTERATION / CANCELLATION OF HOLIDAY BY THE CUSTOMER
Alteration
a - Accommodation
We will endeavour to accept your requests to change the date, type of apartment or holiday venue as far as possible subject to availability. If the value of your booking (excluding optional services) after the alteration is lower than the value of the booking before the alteration, we will retain € 10 as a charge for this alteration.
However, for any hotel stay of three nights or less, we will also endeavour to accept your requests to change the date, type of accommodation or holiday venue as far as possible subject to availability. These alterations may be made at no additional cost.
b – Optional services
We will endeavour to accept your requests to change the optional services as far as possible subject to availability. If the value of your optional service after the alteration is lower than the value of the optional service before the alteration, we will retain € 10 as a charge for this alteration.
However, for any hotel stay of three nights or less, we will also endeavour to accept your requests for changes as far as possible subject to availability. These alterations may be made at no additional cost.
Cancellation
Any cancellation must be notified by letter, the date of receipt determining the date of cancellation.
a - Accommodation
Holiday in a Residence
If you advise us before the 30th day prior to your holiday, we will retain the administration charge (mentioned in Article 1) initially paid and the premiums for any insurance policies taken out.
If you advise us after the 30th day prior to your holiday, we will retain the administration charge (mentioned in Article 1) initially paid and the premiums for any insurance policies taken out plus the following percentages depending on the type of holiday booked:
between 30 and 15 days prior to your arrival: 25% *
between 14 and 8 days prior to your arrival: 50% *
7 days or less prior to your arrival: 75% *
* of the total cost of the accommodation.
Holiday in an hotel or apart-hotel
For any stay of three nights or less which is cancelled before 4 p.m. on the date of arrival, we will only retain the insurance premiums.
For any stay of more than three nights, if you advise us after the 30th day prior to your holiday and before 4 p.m. on the date of arrival, we will retain the insurance premiums initially paid plus the following depending on the type of holiday booked:
4 to 6 nights payment for one night,
7 nights or more payment for two nights,
Half-board or full board holiday:
The charges will be the same as above.
b – Optional services
For any cancellation of invoiced supplementary services (activities, meals, etc.) after the 30th day prior to your holiday, we will retain € 10 per cancelled service by way of cancellation charge.
Special case: for any cancellation of an ESF ski lesson between D-4 and the date of arrival, we will retain 100% of the cost of the service.
Non-appearance at holiday venue
If you do not turn up at your holiday venue, we will retain the administration charge (mentioned in Article 1) initially paid and the premiums for any insurance policies taken out plus the following:
a – Accommodation
– Holiday in a Residence
100 % of the total value of the holiday.
Holiday in an hotel or apart-hotel
Accommodation only:
1 to 3 nights payment for one night,
4 to 6 nights payment for two nights,
7 nights or more payment for three nights,
Half-board or full board holiday:
The charges will be the same as above.
b– Optional services
You will not receive any refund for not using any booked and invoiced supplementary services at your holiday venue, except in special circumstances – force majeure, illness, accident, etc. - in respect of which we will ask you to provide the necessary documentary evidence.
We recommend that you take out holiday insurance with Elvia Assurances Voyages (see Article 14 – Insurance). The premium must be paid in full at the time of booking and is never refundable.
5 - ARRIVAL AND DEPARTURE
Keys are available after 5 p.m. on the day of arrival. These keys must be returned before 10 a.m. on the day* of departure. For short stays, keys are available after 2 p.m. and must be returned before 12 noon on the day of departure.
* usually Saturday.
If you cannot arrive at the specified time due to a major difficulty, it is essential that you inform the Residence so that in certain cases you can obtain the access codes. They will then make arrangements directly with you so that you can obtain the keys to your apartment when you arrive.
6 - DEPOSIT
You will be asked for a deposit of € 200 per apartment, room, villa or house on arrival. This will be returned to you at the end of your holiday after you have paid for any additional services used on site (telephone, car park, etc.) less any compensation deducted for any damage caused.
7 - ANIMALS
Pets are accepted in our residences, with the exception of those located in Italy, on presentation of an anti-rabies certificate, for the following fixed prices, payable on site:
For a stay of 7 nights or more, € 47 per animal per stay
For a stay of less than 7 nights, € 7 per animal per night
For a stay in an hotel, € 10 per animal per night
For the West Indies:
For a stay of 7 nights or more, € 47 per animal per stay
For a stay of less than 7 nights, € 7 per animal per night
8 - BYE-LAWS
In order to facilitate the smooth running of your holiday, bye-laws are posted in each apartment, room and house; please acquaint yourself with them and adhere to them. Certain precautions can prevent possible problems: close your picture windows before leaving your apartment, room or house and lock the door.
We would remind you that Pierre & Vacances will not be held liable for any personal effects left in your apartment, room or house when you vacate it.
9 - INTERRUPTION TO HOLIDAY
Premature departure will not constitute entitlement to any refund. However, depending on the reason for your departure, your Elvia Assurances Voyages policy may entitle you to a credit note* from your travel agent valid for one year from the date of departure, provided you have completely vacated the apartment or room.
* to be set against a Pierre & Vacances holiday (accommodation only).
Very important: you will only be covered if you have secured the express agreement of Elvia Assurances Voyages before your departure, and on presentation of a certificate issued by the site manager to prove the reason for your premature departure.
10 - POSSIBLE AMENDMENT TO OUR PROGRAMMES
If circumstances compel us, and only in circumstances of force majeure, outside our control, we may be obliged to change all or some of our programmes (total or partial closure of a site or a communal facility such as a swimming pool, restaurant, etc.).
11 - AFTER SALES
Our on-site teams are at your disposal during your holiday to respond to your complaints, resolve any problems and enable you to enjoy your holiday to the full. Simply contact them with any requests.
After your holiday, any claim, should be made by registered letter with acknowledgement of receipt to,
Pierre & Vacances - Service Relations Clientèle (Customer Relations Department) - 11, rue de Cambrai - 75947 Paris cedex 19
within two months of the end of your holiday so that we can deal with it as quickly as possible. We draw your attention to the fact that the longer you take to inform us of your claim, the more difficult it becomes to deal with it in your best interests. In your letter, please specify the name of the person who booked the holiday, the booking number, the place and dates of your holiday and the type of apartment or room booked in order to facilitate the processing of your claim. Also, please enclose all documentary evidence to enable us to process your claim as quickly as possible : certificate issued by the site or personal documents (certificate of non-use of services, certificate of premature departure, hospitalisation report, etc.).
12 – PIERRE & VACANCES CATALOGUE
Booking one of our holidays implies acceptance of our particular terms and conditions of sale. Our website gives a general description and photographs of apartments by way of indication. In view of the diversity of the PIERRE & VACANCES range, there may be a few differences in the configuration and décor of certain apartments. For further details, please do not hesitate to ask your travel agent. We would also remind you that any request for a specific apartment location or orientation is an additional service and does not constitute a contractual guarantee. All information on sporting and leisure activities at the resorts and surrounding area is supplied to us by tourist offices and is passed on to you by way of indication. We cannot be held liable if any of these facilities are no longer available at the time of your holiday. For further information on the facilities of the resorts, please contact their respective tourist offices directly. As our website is placed on line well in advance, please ask your travel agent about opening dates, sports facilities (type and quantity), activities and services offered by the site which determine your choice of site.
Furthermore, we cannot be held responsible for works undertaken by individuals or local authorities which might inconvenience our customers in the resorts or towns.
13 - LIABILITY
We would draw to your attention the fact that renting a holiday apartment does not fall within the framework of hoteliers’ liability. Consequently, Pierre & Vacances cannot be held liable in the event of the loss or theft of or damage to personal effects in our Residences, apartments, car parks or communal areas (ski shed, bicycle shed, etc.).
14 - INSURANCE
We have taken out policies Nos. 303.235 and 303.236 with Elvia Assurances Voyages on your behalf. This insurance comes into force on the date of the Pierre & Vacances booking or midday on the day after the premium is paid, if the insurance is taken out after booking. Cancellation expenses commence only after the insurance has been taken out.
NB: Persons with a legal or tax domicile in the European Union or Switzerland are insured under this policy.
PIERRE & VACANCES MAEVA DISTRIBUTION,
Public Limited Company with capital of € 1,488,855,
Registered office: L’Artois, Espace Pont de Flandre – 11, rue de Cambrai 75947 Paris cedex 19,
No. 314 283 326 in the PARIS Commercial Register
Travel Agent’s Licence No. LI 075 95 0182
Financial guarantee: B.E.S.V.
Professional liability: AXA
| Back |